FAQs

How is Roots professional different to other brands?

The difference between Roots professional and other brands is the instant repair we deliver without coating the hair with any substances that over time build up and create a counter effect of breakage. Roots professional delivers

Where are Roots professional products made?

All our formulas are made in the USA.

Are Roots professional products cruelty free?

Roots never has and never will conduct animal testing. When we create a product, we test it on ourselves, our friends, and anyone and everyone we can get our hands on! We test on people, never animals.

Are Roots products sulphate and paraben free?

All haircare products are free from sulphates, parabens + phthalates.

Are Roots products gluten free?

Yes, we don't contain any wheat-based products

Are Roots products silicone free?

Silicones have a bad rep - but they are not always detrimental to your hair! They help create a sleek, shiny look but can sometimes weigh down hair. When we formulate products we determine whether silicones would be beneficial to the product. We are not always silicone-free, but we also don’t see that as a bad thing!

Are Roots products Vegan?

Yes, Roots is a vegan line without any use of animal products or byproducts

Who are Roots professional products for?

Our products have a perfect pH therefore it is excellent for scalp health, hair repair and continued hair stimulation for anyone. The most popular formulas for both our female and male customers are the Imperium CBD Shampoo + Conditioner and the founders formula topical

Can I use Roots professional on my children's hair?

Roots professional shampoo and conditioners are safe to use on all hair including children, the formulas contain no nasties. Knots and tangles will just disappear. Roots professional products will nourish and protect your child’s delicate hair in the same way as it does for adults. They can also use D-Stress topical if needed too

Will I need any other products to style my hair if I’m using the Roots professional system?

No. The results from the Roots professional products are perfect in transforming all hair, even damaged and dry hair to a sumptuous silky texture. The topicals stay on the scalp and do not make the hair at all oily. Not only do the products protect your hair against heat and humidity, but they also delivers a beautiful finish to the hair leaving the hair soft and easy to manage / style

What is the difference between the topical treatments?

Founders formula; D-Stress; Care; Power Extensions; Power up - They all deliver different treatments and have different levels of potency, click into each product on the shop to find out which one is right for your needs

How long will each 290ml bottle last?

This depends on how long your hair is. Generally speaking, if you have long hair and shampoo twice a week, a 290ml bottle will last around 2.5 months. A little more on shorter hair.

Where can I find Roots professional products other than online?

Our range is available in selected premium leading salons and stores. For the full range, please visit our Store Locations section.

Do you offer samples to try?

We do not offer single samples at this time

How long will it take to receive my order?

We offer standard delivery on all customer orders, delivery takes 2/4 business days normally. Please allow extra time for unforseen circumstances.

Do you ship Internationally?

We are able to ship to certain countries in Europe. Please email us on contact@rootsprofessional.co.uk for a quote

Other questions?

Please email us on contact@rootsprofessional.co.uk

Roots Professional never has, and never will conduct animal testing. When we create a product, we test it on ourselves, our friends, and anyone and everyone we can get our hands on! We test on people, never animals.